Accessibility

Jiffy Lube Live strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at JLLCustomerService@LiveNation.com or call us at 703-754-6400.

Arrival & Accessible Entrances:

Our accessible entrance to the venue is located at the Main Entry Gate on the left side, closest to the Box Office. Signage is placed at the Entry Plaza and staff are present to assist guests in locating the accessible entrance.

Restrooms:

There are restrooms located in Entry Plaza, North Plaza, and South Plaza, all of which have accessible facilities. Additionally, we have accessible portable restrooms located just outside our Main Entry Gate, adjacent to the Accessible Parking Lot.

Concession Stands:

All venue stands are accessible and located throughout the venue. If you need assistance, please ask a staff member. There will be a guest service tent near our accessible entrance at the main gates.

Ticketing:

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.

Lawn:

Our lawn is unpaved, uncovered, and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making it inaccessible for people with limited mobility. Please note our lawn is accessed by a long set of stairs.

Accessible Parking:

The Accessible Parking Lot is located closest to the Main Entry Gate in parking lot “A”. All spaces are marked and have signage designating them as accessible parking spots.

Upon arrival on event day, inform staff you need accessible parking. A visible state-issued plate or placard with matching ID is required to use an accessible parking spot. Guests needing assistance who do not have a placard will need to drop off guests in the accessible parking lot and use general parking. Accessible parking is subject to availability and is first-come, first-served. Jiffy Lube Live honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with a disabled parking placard will not be allowed to park in an accessible parking space. To ensure you can park as close as possible, we recommend arriving when the parking gates open.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Dietary needs:

Jiffy Lube Live takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Service Animal Policy:

At Jiffy Lube Live, we have specific guidelines to ensure that all guests—and their service animals—are supported throughout their visit.

Service animals are defined by the Americans with Disabilities Act (ADA) as dogs or miniature horses that are individually trained to do work or perform tasks directly related to a person’s disability. Service animals must be housebroken and remain under the control of their handler at all times. This may include the use of a harness, leash, or other tether.

Service animals are expected to behave appropriately and may not repeatedly bark, growl, jump on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. Live Nation and its operating partners reserve the right to deny access to a service animal that disrupts venue operations.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Emotional support animals, comfort animals, therapy dogs, and all other species—wild or domestic, trained or untrained—are not recognized as service animals under Title III of the ADA. Jiffy Lube Live employees are not required to care for or supervise service animals, including cleaning up after them. Service animals must remain on the floor and are not allowed on dining chairs, tables, or other furniture in our food and beverage locations.

If your service animal needs access to a relief area, please contact a member of the Guest Services team. You will be directed to exit and re-enter the venue with their assistance.

Sign Language Interpretation:

If you will need an interpreter for an event, please email your request to JLLBoxOffice@livenation.com at least 2 weeks in advance, after you have purchased your tickets, so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology at Jiffy Lube Live is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.

Visit the Apple App Store or Google Play Store to download the app.

Mobility Device Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue; please contact the Box Office for more information. 

Sensory Kits:

KultureCity's sensory kits are designed to support a variety of sensory needs for both adults and children. To check one out, please visit our guest services booth. Each bag contains noise-reducing headphones, fidget tools, and more! For more information, please click here.

Unexpected Needs

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets. We will have a very limited number of accessible seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating allows for the guest with the accessible need and one companion.