Where The Music's At
Pick Your Parking
General admission parking comes with your ticket. If you want easier entry and exit, go for Premier Parking or VIP Parking. Consider our Early Parking if you like to beat the rush.
Bites and Drinks
Skip the preshow rush and dine with us! This season we’ve added even more food and drink options with every fan in mind.
The Tailgate Built by Lowes
Before the show and after the encore, the Tailgate transforms the venue into the ultimate hangout.
Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.
The Need-To-Know Before You Go
The thrill, the music, the roar of your fellow lawnies—you’re nearly here. Before you arrive, here are some tips to get you clued up, and amped up.
Venue Map
Get lost in the music. Not the venue. Accommodating up to 23 115 guests, Jiffy Lube Live covers a lot of ground, so here’s a map to help you get around.
FAQ
We allow clear plastic, vinyl, or pvc bags (maximum size 12" x 6" x 12") OR small clutch bags that don't need to be clear (maximum size 6" x 9"). All bags are subject to search upon entry.
If you have any box office related questions please contact us at JLLboxoffice@livenation.com.
Re-Entry is not permitted at Jiffy Lube Live. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
If you would like a lawn chair for the show, you may rent one from Jiffy Lube Live. Personal lawn chairs are not permitted inside the venue. You can purchase a lawn chair rental online in advance via Ticketmaster or on show day at a lawn chair stand. We recommend reserving your chair in advance as availability is limited on the day of the show. To reserve your lawn chair, click on "Upgrades Available" and select "Lawn Chair Rental" or click HERE.
Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall.
Jiffy Lube Live offers a variety of delicious food and beverage options available for purchase throughout the venue. This includes cheeseburgers, hot dogs, chicken fingers, pizza, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull. Please note that items and pricing are subject to change from event to event.
Concessions are located throughout the venue on both plazas. jiffylubelive.com/bites
We are committed to creating a safe environment that is fan friendly for all of our guests to enjoy. For your safety and the enjoyment of all, we ask that you please help by observing these tailgating guidelines:
- Jiffy Lube Live parking lots are reserved for concert patrons only.
- Please be aware of your surroundings and make note of where you are parked. Please be careful and mindful of all vehicle traffic while in the parking lot especially while your row is being parked.
- Parking is first come-first served. No saving of parking spaces is permitted.
- Occupy only ONE parking space per vehicle.
- Guests must tailgate in front of or behind their vehicle only. Tailgating at your vehicle should not interfere with the normal traffic flow.
- All tailgating activities must be conducted in accordance with Virginia State Law. Virginia State Law (4.1-308 and 18.2-388) prohibits drinking in public and public intoxication. Underage drinking is prohibited by law and minors in possession will be addressed by Prince William County Police, Virginia ABC and Jiffy Lube Live Staff.
- Please be respectful of other guests. Guests who wish to report issues, concerns or to request assistance should speak with a Jiffy Lube Live Staff member.
- Barbeque grills are allowed. All coals must be disposed of. Do not dump coals or store stoves on the grass, parking areas or under or around vehicles.
- Tent toilets are not permitted in the parking lots. Portable toilets are available in the parking lots for guests to use.
- All guests will be encouraged to enter the facility at the start of the advertised show time.
- Please clean up your tailgating area before entering the show. Bring trash bags with you to dispose of trash. Trash and recycling dumpsters will be placed throughout the parking lots, please refrain from leaving loose trash and litter in the parking areas.
- Generally, the parking lots will open and tailgating will be allowed to start 2 hours prior to the door time, however, parking lot opening times may vary for some concerts. Please check our Facebook page at facebook.com/jiffylubelive for event specific times.
- Tailgating will shut down 20 minutes after the start of the advertised show time. Guests will be asked to enter the show or leave the parking lot.
- Tailgating is not allowed after the concert. All parking lots will be closed at the conclusion of egress.
Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the guest services booth located in the main entry plaza for more information.
Smoking, including e-cigarettes and vaporizers, is not permitted in the reserved seating area. While we do not restrict smoking on the lawn - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
- Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”.
- Small Blankets / Beach Towels
- Cameras - non-professional only, no detachable lenses
- Food - in a clear, 1-gallon ziplock bag
- Water - up to 1 gallon in a factory sealed or empty bottle
Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located outside of each public restroom. Water bottle refilling stations are also located in both North Plaza and South Plaza.
Small personal collapsable umbrellas are permitted.
Premier and VIP Parking options are available for every event. The price will vary based on event. This can be purchased prior to the show here or on site at the venue (subject to availability). Premier Parking and VIP Parking are both accessible via Cellar Door Drive. Premier Parking is located adjacent to the main gates. VIP Parking will allow for the fastest entry and exit from the venue and is also located near the front gates.
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. We do offer a limited number of reserved seating on the lawn for select shows. These "reserved lawn" tickets may be purchased in advance at livenation.com.
The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
Signs larger than 8.5in x 11in in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction.
The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. This policy is subject to change based on artist preference.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages on show day. www.facebook.com/JiffyLubeLive/
If you lose an item while you are at an event you can visit our Guest Services booth located in the Entry Plaza to see if it has been turned in or contact us during business hours at 703-754-6400.
All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap. Please note, strollers are not permitted and there is nowhere for them to be stored at the venue.
Please click here for more information about accessibility services. Jiffy Lube Live strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site to exchange cash for card, dollar for dollar, without any service fees.
Items NOT-ALLOWED to be brought in to the venue include but are not limited to:
- Weapons of any kind
- Alcohol
- Lawn chairs
- Illegal drugs/substances
- Glass containers
- Cans
- Non-clear bags larger than 6”x 9”
- Clear bags larger than 12”x 6” x12”
- Laser pointers
- Animals (except service animals)
- Fireworks
- Drones
- Any item deemed to be dangerous
- Bags for camping style chairs
- Aerosol cans (ex. aerosol sunscreen, aerosol bug spray)
Are firearms permitted?
Jiffy Lube Live does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support.
Submit Via Request Form.
Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.
Ticketing Support can assist with:
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Purchasing tickets
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Finding tickets in your account
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Mobile ticket or barcode issues
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Ticket transfers
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Ticket resale
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Refunds
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Exchanges
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Presale codes
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Account access and login issues
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Accessible and companion tickets
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Upgrade inquiries
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Order and payment issues
Call For Immediate Assistance:
Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.
For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at jllcustomerservice@livenation.com or 703.754.6400
For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at jllcustomerservice@livenation.com or 703.754.6400
If a purchase you made during your visit to Jiffy Lube Live, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.
If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at jllcustomerservice@livenation.com or 703.754.6400. We'll be happy to investigate and help resolve the issue.
To help us review your request as quickly as possible, please include:
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A brief description of the issue, the date of your visit, and copy of your receipt, if available.
A member of our team will review your inquiry and may ask for additional information.
VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.
If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.
VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider.
Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.